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| Now you can offer superior customer service and increase your capacity to handle requests, without adding employees. Microsoft CRM Customer Service helps your service representatives track customer requests, manage support issues from initial contact through successful resolution, and provide customers with the consistent, efficient service that ensures satisfaction. |
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| Microsoft Business Solutions CRM helps businesses build profitable customer relationships. Integrated Sales and Customer Service modules enable employees to share information to improve sales success and deliver consistent, efficient customer service. Sales and customer service features include leads and opportunity management, a complete view of customer history, automated incident management, and a searchable knowledgebase. Microsoft CRM also includes reporting tools for accurate forecasting and measurement of business activity and employee performance. Built using Microsoft .NET-connected technologies, Microsoft CRM is easy to deploy, customize, and use, accessible from Microsoft Outlook® and the Web, integrates with other business applications, and scales as your business grows. |
- Help ensure efficient customer service processes
- Share information more easily
- Create a shared knowledge base of support information
- Customize and scale
- Integrate with other business systems
- Increase Sales Success
- Understand Customer Needs
- View Complete Customer Information
- Work From Microsoft Outlook or the Web
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Accessible from Microsoft Outlook and the Web, Microsoft CRM Sales helps sales people manage leads and opportunities, measure and forecast sales activity, efficiently track customer communications, and automate stages in the sales process-helping ensure a shorter cycle, higher close rates, and improved customer retention. |
- Microsoft Outlook Integration
- Complete Customer View
- Lead Routing and Management
- Opportunity Management
- Sales Process Management
- Product Catalog
- Order Management: Quotas, Orders and Invoices
- Quotas
- Territory Management
- Reports
- Sales Literature
- Competitor Tracking
- Workflow
- Correspondence and Mail Merge
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| Offer superior customer service and increase capacity to handle requests, without adding employees. Microsoft CRM Customer Service helps your service representatives track customer requests, manage support issues from initial contact through successful resolution, and provide customers with the consistent, efficient service that ensures satisfaction. |
- Case management
- Service requests
- Queuing
- Routing and workflow
- Searchable knowledge base
- Contract management
- E-mail management (includes auto-response e-mail)
- Product catalog
- Reports
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